Refund policy
REFUND POLICY All sales are final. Due to the nature of our products, we do not accept returns or exchanges. If your item arrives damaged or defective, please contact us at lunaheatcordlessperiodreliefpa@gmail.com. within 7 days of delivery with photos of the issue and we will make it right with a replacement or store credit.
TERMS OF SERVICE By purchasing from Luna Heat Relief, you agree to our all-sales-final policy. Our products are intended for personal wellness use only and are not a substitute for medical advice. Luna Heat Relief is not liable for misuse of products. We reserve the right to cancel orders at our discretion. Prices and product availability are subject to change without notice.
SHIPPING POLICY Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your location. Shipping times may vary due to carrier delays or customs processing. Once your order ships, you will receive a tracking number via email. Luna Heat Relief is not responsible for delays caused by carriers or customs.